- To begin, register at spot9 and follow the instructions to begin the KYC & AML process. You will need a valid ID to verify your identity and Proof of Address (Meldebescheinigung) if you do not have a German ID.
- During the registration process you will be asked to provide your cell phone number. A code will be sent to this number which you will have to enter during the registration process.
- After you have submitted your information, and chose a confirmation PIN, you will need to complete a video identity check. This can be done by downloading the IDnow app or from your web browser.
- You will be guided through all the necesarry steps by an IDnow agent. During the verification, you will have to show your ID and follow the instructions of the agent. This step should take about 10 minutes.
- Once you have completed the Videoident process, it may take about 4 hours for our banking partner to process your personal information. If you submit your registration outside our business hours, e.g. in the evening or on weekends, please be aware that the process may take longer as it is only carried out during business hours (Mon-Fri, 09h-18h).
- After you have been successfully verified, you will receive a notification that you can now use our ATMs.
ATM
Using our ATMs
How do I get started using a spot9 ATM?
Will I get a receipt after purchasing my cryptocurrencies?
A digital version is sent to you via email. You can view your complete transaction history at any time by logging into your spot9 account.
What do I need to purchase cryptocurrencies at your ATMs?
Before you can buy cryptocurrencies at our ATMs, you will need to go through the registration process at spot9. You will need a valid form of ID such as a passport or an ID card. If your ID is not German, you will also need a Proof of Address. Once you have completed your registration, you can buy cryptocurrencies with cash at any of our ATMs. To use the ATM, you need access to the mobile device you used to log in to create an account at spot9. You also need a wallet. If you don't have a wallet yet, you can find instructions on how to set one up in the section "Wallets".
I've never used a Crypto ATM before. How do I use your ATMs?
- To begin buying cryptocurrencies with a spot9 ATM, you will need to go through our customer registration process.
- Go to spot9.com and enter your address to find the nearest ATM.
- Go to the ATM near you and tap the ATM screen to start buying your cryptocurrencies.
- Click "Buy".
- Please read our Terms & Conditions and click "Agree" to continue.
- Click "Yes, I'm already a registered customer". If you haven't registered yet, click here to register.
- Read our Privacy Policy and click "Agree".
- You will now be asked to enter your cell phone number which you have already entered during the registration process, along with the corresponding country code.
- You should receive a text message with a unique passcode which you will have to enter into the device.
- Scan the QR code of your public address for your wallet. You can either use your paper wallet, a digital wallet or a hardware wallet. Please note that you cannot type in the address, it needs to be in a QR code format.
- You will now be asked to enter your confirmation PIN which you chose during the registration process.
- The ATM is now ready to accept your cash. Our ATMs only accept €10, €20, €50, €100, €200, or €500 bills and do not give change. Therefore, you will need to insert the exact amount for your order. The minimum amount for Bitcoin or Ether is 50€. If you want to deposit 50€ or more, the minimum amount must be covered. This means that the first bill you deposit must always be a €50 bill or higher. For example, if you want to deposit 60€, you must first enter a 50€ bill and then a 10€ bill. If you want to deposit 100€ or more, the first bill can be either a $50 bill or a 100€, 200€ or 500€ bill.
- Click "Print receipt" to get a receipt. You can review all your transactions again by logging into your spot9 account.
- Click "Done" to complete the process.
I have a wallet address in text format on my cell phone. Can I enter it manually into the ATM?
Our ATMs do not currently accept public keys in text format. Therefore, you have to present it in the form of a QR Code, either with your printed paper wallet or by using another service that generates a QR Code for you. The best way to do this is to visit a block explorer, such as https://blockchain.info, and enter your wallet address there. It will then generate a QR code for your address that you can scan at the ATM.
Transaction
Can I get my money back if I scan another QR code or wallet?
All cryptocurrency transactions are final, meaning that no refunds are possible. Please make sure that you scan the correct QR code and wallet address before you complete the purchase.
Where can I spend my digital assets?
A number of companies and online stores now offer you to pay for goods and services in cryptocurrencies. An internet search should help you find companies in your area or online merchants and service providers that accept cryptocurrencies.
Which payment methods do the ATMs accept?
Our ATMs only accept euro bills in the denominations €10, €20, €50, €100, €200, or €500.
Can I use a credit or debit card to purchase my cryptocurrencies?
No, at the moment you cannot purchase cryptocurrencies from our ATMs with a credit or debit card. However, we are working on providing this feature for you soon.
Do I have to wait for confirmations on the blockchain before I receive my cryptocurrencies?
You may have to wait for at least one confirmation on the blockchain before you can see your cryptocurrencies in your wallet. This can take about 10 minutes depending on how busy the network is.
What is a reference ID number?
The reference ID number is used internally by spot9 to identify customer transactions in case there are questions or problems.
Why do my cryptocurrencies not show up?
All transactions with a spot9 ATM should happen immediately. This means that you should recieve your Bitcoins right away, provided you have sent them to the correct address. You may need to reopen your wallet to see incoming funds. Some wallets do not display incoming cryptocurrencies until they have at least one confirmation on the blockchain. This can take about 10 minutes depending on the cryptocurrency and the network you have chosen. If you have tried all the above options, please contact our support team.
Technical Issues
Why haven't I received my cryptocurrencies yet?
After puchasing digital assets from our ATMs, the coins are sent to you via a network called blockchain. Depending on the currency and wallet you have chosen, a certain number of confirmations may be required before the cryptocurrency reaches your account and can be spent. The time required may vary depending on the cryptocurrency you purchased. On average, Bitcoin can take 5 to 30 minutes and Ethereum 15 seconds to 5 minutes. In exceptional cases, it may take up to an hour or more for the digital asset to reach your account and be spent.
I've sent my cryptocurrencies to the wrong address (QR code). Can I get a refund?
All cryptocurrency transactions are irreversible. The only way to get back misplaced cryptocurrencies is for the owner of the receiving wallet to return them to you. Unfortunately, spot9 cannot give you a refund in such a case.
You should always make sure that you use the correct QR code/ wallet address before scanning with the ATM.
Why have I not received a text message with a verification code?
A text message verification code is sent to the cell phone you used to register with your spot9 account. Please make sure you have reception when using our ATMs. If you are still not receiving the text message, there may be a problem with the ATM. Please contact our support team.
General
Why should I use a spot9 ATM to buy cryptocurrencies?
Our ATMs offer the first fully legal and compliant way to purchase cryptocurrencies from an ATM in Germany. When you use our ATMs, you can be sure that your transaction is in compliance with German financial laws. They also offer one of the fastest and most convenient ways to buy Bitcoins with cash. Our service is also completely secure as our customers must go through a KYC and AML registration process before using the ATM.
What are Crypto ATMs?
A Crypto ATM is a machine that allows you to purchase a number of different cryptocurrencies physically with cash. The ATM is connected to a stock exchange which executes the order. After choosing the type and amount of cryptocurrency you wish to purchase, you insert your cash and the machine completes the transaction online. Your digital assets are then transferred to a wallet. To use our ATMs, you will need to register at spot9 and complete our KYC and AML process.
Where can I find spot9 ATMs?
You can find the locations of all our ATMs under ATMs. There you will find a list of all locations or you can use the ATM map to find a location near you.